Mark Copeman, the serial entrepreneur has brought together a suite of services to help MSPs and IT Vendors with training, marketing and content marketing.
Featuring his unique, flagship IT customer service programme, Helpdesk Habits, Mark continues to add to the portfolio, in response to demand.
Soft skills for engineers & IT support technicians
Helpdesk Habits is a customer service video training program, certification and booked specifically developed for solo IT pros, MSPs and corporate service desks. With 5 hours of bitesized video, covering 50 habits, it’s unique in the industry.
Vendor opportunities: Conference speaking / webinars, branded books, white labelled video production, helpdesk training & certification.
MSP opportunities: Team webinars, helpdesk training & certification, buy the book …
High quality remote video (and written) testimonials
Tech Testimonials is a service which takes the pain away from getting that most essential of social proof for sales campaigns and landing pages. You introduce. We do the rest.
Vendor opportunities: Independently produced, consistent partner video and written testimonials. Your sales process is a lot more powerful when others do it for you.
MSP opportunities: Get the most powerful social proof as part of your sales process – a client video testimonial (or a written one too). You introduce by email – we do the rest.
You are what you are online.
Does your website build trust with prospects and referrals. Do you know if it’s up to the job? Need an independent review?
Receive a 30 minute video critique from Mark Copeman (the resident Tech Tribe site reviewer) covering your online presence, site aesthetics, content and technology. You’ll receive a practical set of “implement-today” fixes alongside best practice examples where relevant.
MSP opportunities: Make a change right now. Boost your search rankings. Wow your prospects. Get the ultimate independent, no holds barred, critique for just £199 / US$275
101 secrets | 85 contributors | 244 pages
MSP Secrets Revealed is a paperback and Kindle book, featuring MSP owners and IT professionals from around the world. It was written and curated by Mark Copeman and published in April 2020. It features sections on sales, marketing, operations, procurement, personal stories and more.
Vendor opportunities: Conference speaking / webinars, branded books
MSP opportunities: Read the book – learn from your peers, become an interviewed MSP hero
