A serial entrepreneur, in April 2018, Mark sold his 50% share in the 1-click customer satisfaction SaaS tool, Customer Thermometer, after 8 years of growth. Previously, he built and sold two content marketing agencies, Twist Media in 2006 and 8:45TV in 2014.
In October 2018, Wisecurve was born, to address the difficulties faced by individuals and organisations of making long-lasting and effective change. It creates:
1) Bespoke, habit-changing, video programmes for corporates & change teams.
2) Habit-focused video products, such as Helpdesk Habits and Calm Habits.
3) Not for profit, habit-forming courses for young people.
Mark also presents corporate videos, consults for small business and his first book, Helpdesk Habits, is published was January 2019. He is also mentoring for the Princes Trust.
Mark has assembled a small team of expert production staff and writers, whilst he presents Wisecurve’s habit video products and bespoke customer productions, including his online customer service training programme, Helpdesk Habits.
Outside of work, Mark enjoys life in Bray, Berkshire (the home of the Fat Duck restaurant) with his wife, son and daughter. He loves to travel and run (when his knees allow) and likes to pretend he’s cooking for Gregg and John in a Masterchef competition, whenever he can.